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Terms & Conditions

Kindly take a moment to read our Terms & Conditions before your booking or consultation

BOOKINGS

  • All bookings are subject to availability.

  • Bookings can be made via phone, email, or online.

  • By placing a booking, you agree to be bound by these Terms and Conditions.

PRICING & PAYMENT

  • Prices will be confirmed at the time of booking.

  • All prices are inclusive of VAT (if applicable).

  • Payment is due upon completion of the job unless agreed otherwise.

  • We accept cash, bank transfer, and major credit/debit cards.

CANCELLATIONS & RESHEDULING

  • Cancellations made with less than 24 hours' notice may incur a cancellation fee of up to 50% of the booking cost.

  • If you wish to reschedule, please give us at least 24 hours’ notice.

  • We reserve the right to cancel or reschedule due to unforeseen circumstances, such as staff illness or extreme weather.

ACCESS & REQUIRMENTS

  • You must ensure clear access to the premises and the area to be cleaned.

  • We require access to running water and electricity during the service.

  • Pets should be secured for their safety and ours. Children too, should be away from the premises at all times of before, during and after the appointment to avoid disruption and quality of the service

STAIN & ODOUR REMOVAL

We will use professional products and equipment to treat stains and odours. However, we cannot guarantee complete removal of all stains or odours, particularly if they are old, set-in, or caused by permanent dyes or substances.

LIABILITY

We carry Public Liability Insurance for damages caused by our negligence. We are not liable for the following:

  • Existing damage or wear to carpets or upholstery.

  • Shrinkage or discolouration due to pre-existing conditions or unsuitable fibres.

  • Items not pointed out prior to cleaning.

COMPLAINTS

  • If you are not satisfied with our service, please notify us within 48 hours of the appointment.

  • We will return to re-clean any areas that were missed or inadequately cleaned, free of charge.

  • Refunds will only be considered if we are unable to rectify the issue.

DATA PROTECTION

Your personal information will be handled in accordance with the UK GDPR and Data Protection Act 2018.

We will never share your information with third parties without your consent.

FORCE MAJEURE

We are not liable for any failure or delay in providing our services due to circumstances beyond our control (e.g., floods, fire, strikes, government actions, etc.).

GOVERNING LAW

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

These term's and conditions have been revised and do not affect your statutory rights.

Our Policy

Please take a moment to thoroughly understand our company policy & disclaimers provided before, booking your consultation or appointment with us.
LIMITATION OF LIABILITY 

"Our liability for any claim arising out of the provision of services shall be limited to the value of the service provided. We shall not be liable for any indirect, incidental, or consequential loss or damage."

MINIMUM CALL-OUT CHARGE

"A minimum call-out charge of £50 applies to all bookings within a 15 mile radius per consultation - an additional charge of £90 is required to be deposited otherwise beyond a 15 mile radius. This covers travel, preparation, and setup time, even if the job cannot be completed due to factors beyond our control."

WAITING TIME FEE

"If our team is kept waiting due to access issues or delays caused by the client or third parties, a waiting time fee of £50 per 15 minutes may apply." - A pre arranged key deposit is required if the client is unable to meet scheduled appointment time that allows our time to start the works promptly. The client must advise our company of the chosen designation or safe place for the key/pin to be retrieved 12 hours prior to the scheduled appointment.

NO GAURANTEE ON RESULTS

"While we use industry-standard cleaning methods and equipment, we do not guarantee the complete removal of stains, odours, or discoloration. Certain types of damage may be permanent and beyond the scope of cleaning."

POST DRY-CLEANING DISCLAIMER

"It is the client’s responsibility to ensure proper ventilation and drying after the cleaning service. We are not responsible for damage caused by failure to allow adequate drying time."

PRE-EXISITNG CONDITION DISCLAIMER

"We are not liable for damage to carpets, rugs, or upholstery that are worn, faded, rotting, weak, or improperly secured. The client is responsible for disclosing any known vulnerabilities in advance."

PROPERTY DAMAGE DISCLAIMER

​"While we take care to avoid damage, we are not responsible for minor cosmetic damage (e.g., scuffs to skirting boards or walls) resulting from the movement of equipment during the cleaning process."

REPEAT VISITS POLICY

"Re-cleans requested due to customer dissatisfaction must be booked within 48 hours and are subject to review. Re-cleaning of areas already serviced is at our discretion."

PHOTO'S FOR QUALITY ASSURANCE

"We may take 'before and after' photos of the work for quality assurance and insurance purposes. These will not be shared publicly without your consent."

LATE PAYMENT POLICY

"If payment is not received within 5 working days of service, we reserve the right to charge "late payment" at 8% plus the Bank of England base rate in accordance with the Late Payment of Commercial Debts Act 1998."

SERVICE REFUSAL CLAUSE

"We reserve the right to refuse service in cases where the working environment is deemed unsafe, unsanitary, or poses a health risk to our staff."

FURNITURE REMOVAL POLICY

It is the client’s responsibility to ensure that all furniture, breakables, all/any valuable items (e.g. wallets, credit/debit cards, cash, jewellery, gadgets, watches, game consoles etc) and all personal belongings are removed from the areas to be cleaned at least 2 hours prior to the scheduled service time. This allows our team to carry out the work efficiently and safely, this is strongly required to ensure the prevention of any loss or damage while works are being carried out. Failure to meet the requirement before scheduled appointment will result in a non refundable deposit and refusal of service.

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We do not move heavy, fragile, or valuable items (e.g. wardrobes, pianos, electronics, antiques) as part of our standard service.

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If you are unable to move furniture due to a disability, we can assist with basic furniture removal for an additional fee of £25. Please inform us at the time of booking if this service is required so that we can allocate sufficient time and resources.

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